Alerts

‘p’ sites read only

Logged: Friday 05th February, 2016 @ 09:55

Summary: Dear Customers. P sites will be very briefly read only this morning at around 10:30 to allow for an upgrade to take place. This will only affect the writing of files to the document root and will not affect the database or email.

MySQL 10.168.1.54

Logged: Sunday 31st January, 2016 @ 17:09 | Last Updated: Monday 01st February, 2016 @ 01:32

Summary: This MySQL server has suffered a hardware failure. We are replacing it, ETA 1 hour.

Updated: Sunday 31st January, 2016 @ 20:36

We have replaced the hardware on this server however we're still working on getting MySQL back up and running, we'll update this page as soon as that's done.

Updated: Monday 01st February, 2016 @ 01:32

Despite our most concerted efforts to recover the live data, this has not proved successful and we have been forced to initiate a restore from a backup. Databases are coming online gradually over the next few hours. You will notice your data has rolled back anywhere from 12 to 72 hours. If you have a transactional site and it is critical that you have a later version please raise a support ticket and we will do our best to assist.

Resolved Alerts

Server Excelsior down for approximately 15 minutes

Logged: Friday 05th February, 2016 @ 16:07 | Resolved: Friday 05th February, 2016 @ 16:31

Summary: An unusual fault developed on this server at around 15.45 today. This took around 15 minutes to fix.
We would like to apologise to all customers for any inconvenience.

  • Affected:
  • Shared cPanel Hosting

Updated: Friday 05th February, 2016 @ 16:31

A residual problem on this server affecting the "/tmp" folder was fixed around 15 minutes ago. We would once again like to apologise to customers for any inconvenience.