Alerts

No Current Alerts

Resolved Alerts

Phone Support Lines

Logged: Thursday 23rd October, 2014 @ 21:55 | Resolved: Thursday 23rd October, 2014 @ 22:17

Summary: We are investigating reports of poor call quality on our support lines.
If you are having trouble getting through please accept our apologies, it is advised that you email support@tsohost.com for assistance.

Updated: Thursday 23rd October, 2014 @ 22:17

Call quality reported as improved - We are keeping an eye on the situation and our support team are still taking calls.

Intermittent Webmail Errors

Logged: Thursday 23rd October, 2014 @ 12:56

Summary: Our team are currently investigating an issue causing some Webmail users to see intermittent errors. Please bear with us whilst we work to bring services back to normal

  • Affected:
  • Cloud Mail

Cloud - Windows sites issue

Logged: Thursday 23rd October, 2014 @ 06:24

Summary: We are currently working to mitigate a large amount of traffic being directed towards some Windows websites on our cloud system. Sites are currently running normally but we are monitoring the situation.

Automated Update: defiant

Logged: Friday 24th October, 2014 @ 12:08 | Resolved: Friday 24th October, 2014 @ 12:08

Summary: This is an automated message

Our monitoring system has identified a potential issue with the Web service on the 'defiant' server.

Our engineers are investigating this issue as a priority and a further update will be posted shortly.

If you are experiencing an issue which you believe to be unrelated please do not hesitate to contact our support team.

Updated: Friday 24th October, 2014 @ 12:08

Problem type: Web error

Updated: Friday 24th October, 2014 @ 12:08

This issue has been resolved. Apologies for any inconvenience caused.

Automated Update: defiant

Logged: Friday 24th October, 2014 @ 12:07 | Resolved: Friday 24th October, 2014 @ 12:07

Summary: This is an automated message

Our monitoring system has identified a potential issue with the Web service on the 'defiant' server.

Our engineers are investigating this issue as a priority and a further update will be posted shortly.

If you are experiencing an issue which you believe to be unrelated please do not hesitate to contact our support team.

Updated: Friday 24th October, 2014 @ 12:07

Problem type: Web error

Updated: Friday 24th October, 2014 @ 12:07

This issue has been resolved. Apologies for any inconvenience caused.

Automated Update: callisto

Logged: Thursday 23rd October, 2014 @ 06:29 | Resolved: Thursday 23rd October, 2014 @ 06:29

Summary: This is an automated message

Our monitoring system has identified a potential issue with the Web service on the 'callisto' server.

Our engineers are investigating this issue as a priority and a further update will be posted shortly.

If you are experiencing an issue which you believe to be unrelated please do not hesitate to contact our support team.

Updated: Thursday 23rd October, 2014 @ 06:29

Problem type: Web error

Updated: Thursday 23rd October, 2014 @ 06:29

This issue has been resolved. Apologies for any inconvenience caused.

Automated Update: callisto

Logged: Thursday 23rd October, 2014 @ 06:28 | Resolved: Thursday 23rd October, 2014 @ 06:28

Summary: This is an automated message

Our monitoring system has identified a potential issue with the Web service on the 'callisto' server.

Our engineers are investigating this issue as a priority and a further update will be posted shortly.

If you are experiencing an issue which you believe to be unrelated please do not hesitate to contact our support team.

Updated: Thursday 23rd October, 2014 @ 06:28

Problem type: Web error

Updated: Thursday 23rd October, 2014 @ 06:28

This issue has been resolved. Apologies for any inconvenience caused.

Automated Update: callisto

Logged: Wednesday 22nd October, 2014 @ 19:07 | Resolved: Wednesday 22nd October, 2014 @ 19:07

Summary: This is an automated message

Our monitoring system has identified a potential issue with the Web service on the 'callisto' server.

Our engineers are investigating this issue as a priority and a further update will be posted shortly.

If you are experiencing an issue which you believe to be unrelated please do not hesitate to contact our support team.

Updated: Wednesday 22nd October, 2014 @ 19:07

Problem type: Web error

Updated: Wednesday 22nd October, 2014 @ 19:07

This issue has been resolved. Apologies for any inconvenience caused.